Return Policy

Returns Policy

Each TH Brown piece is made to order with care and precision. For this reason, we do not offer refunds for change of mind.

Refunds or replacements are only available if your item is faulty or not as described. Any claims must be made within 7 days of receiving your order.

To lodge a claim, please contact us at [insert contact email] with:

• Your order number

• Photos and a brief description of the issue

• Any relevant details to support your claim

If a return is approved, items must be:

• Returned in their original packaging

• In unused condition

• Sent via a trusted carrier with full insurance cover

Return shipping is at the customer’s expense, and any damage during transit remains the customer’s responsibility.

Once the returned item is received and assessed, we’ll confirm the outcome and process your refund or replacement.