Delivery Information

How We Deliver

Australia

All orders are delivered in recycled cardboard boxes and shipped via courier to your home. Delivery costs, taxes and fees need to be paid in full prior to delivery, and are the responsibility of the buyer. 

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery methods & locations: We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalised.

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.

Our delivery partners will need a signature on delivery or instructions to leave if unattended.  If no one is home and a redelivery is booked all additional delivery cost will be paid by you the customer.

Worldwide

We are delighted to deliver/ship anywhere in the world.

The buyer is responsible for all taxes, levies or fees, along with the shipping costs. We work with global carriers using either sea or air to ensure your TH Brown products arrive safely in good condition. If you have any questions regarding international shipping feel free to send us an email at info@thbrown.com.au.

Sales & payment terms

T H Brown furniture is upholstered and finished specifically for each order, therefore we require full payment (including shipping, taxes fees) prior to fulfilling each order. Prices are not subject to change once your order has been placed. Should you wish to cancel your order a refund of 80% of the invoice will be provided within 14 days of cancellation. Prices may be subject to change without notice.