TH Brown Privacy Policy

1. Our Commitment to Your Privacy

Thank you for visiting our website at www.thbrown.com.au (“Website”). The Website is owned and operated by TH Brown Pty Ltd (“TH Brown,” “we,” “us” or “our”).

At TH Brown, we respect your privacy and are committed to protecting the personal information of our customers, website visitors and business partners. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in line with applicable privacy laws in Australia, the United States and internationally.

If you have any questions about this policy, please contact us at info@thbrown.com.au

2. What Personal Information We Collect

We may collect personal information from you in various ways, including when you visit our Website, place an order, subscribe to updates or communicate with us. This may include:

Name, email address, phone number, billing and shipping address
Payment details processed securely through third-party providers
Information provided through surveys, feedback or customer enquiries
Any other details required to provide our products and services

We also collect technical data such as IP address, browser type, device details, location data and browsing activity using analytics and cookies. This helps us improve site performance and user experience.

3. How We Collect Information

We collect personal information through:

Direct interactions, such as placing an order, joining our mailing list or contacting us
Automated technologies, including cookies and tracking tools
Third-party services such as payment providers and analytics platforms

By using our Website and providing your information, you agree to the terms outlined in this Privacy Policy.

4. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about our products, updates and offers
Provide customer service and respond to enquiries
Improve our Website, services and customer experience
Comply with legal obligations

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

5. Sharing Your Information

We may share your personal information with:

Trusted service providers who support our business operations
Regulatory or legal authorities where required by law
Third parties in the event of a business restructure or sale

We do not sell or rent your personal information.

6. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in countries outside of your own, including Australia, the United States and European countries.

We take appropriate steps to ensure your data is protected, including using legal safeguards such as standard contractual clauses when required.

7. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Object to or restrict certain types of data use
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant privacy authority

To make a request or exercise your rights, contact us at info@thbrown.com.au

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access or disclosure. While no system is completely secure, we use industry best practices to keep your data safe.

9. Cookies and Tracking

Our Website uses cookies and similar technologies to:

Support core functionality such as shopping carts and logins
Understand how visitors use our site
Deliver relevant content and advertising

You can adjust cookie settings in your browser at any time. Disabling cookies may affect your experience on our site.

10. Third-Party Links

Our Website may contain links to other websites. TH Brown is not responsible for the privacy practices of those sites. We recommend reviewing their policies before sharing any personal information.

11. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have done so, we will remove the information promptly.